Terms & Conditions

Welcome to Emeraldera website. This website features provide services to our customers with best quality products. By using these services you agree our terms and conditions provided below under your account created. By using this website or ordering products from this website you agree to be bound by all of the terms and conditions of this agreement.

Terms & conditions outline the rules & regulations for the use of Emeraldera website.

1) Intellectual property rights
2) Your account
3) Your orders
4) Payment policy
5) Shipping & delivery
6) Returns & Refunds
7) Emeraldera and Covid-19
8) Your account
9) Cancel order

1) Intellectual property rights

• The term ‘Emeraldera” or ‘us’ or ‘we’ refers to the owner company of the website whose registered office is at Galaxy Tower, Office No. 1, 3rd Floor, Dabholkar Corner,
  Near C.B.S., 416001. Kolhapur. INDIA, Tel: (+91) 231 266 26 62.
• Our company registration number is+91 9325129713

The term ‘we’ refers to the goods &services provider who owned this website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
The product description & other content given on our website is owned by or licensed to us.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Copying of information or content is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which is the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Emerald Trade link Pvt Ltd’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

2) Your account
The process of product services starts with creating your account with us. Create an account by providing user name, Email address & password.
By creating an account, you agree to Emeraldera’s conditions of use and privacy policy.
Read the terms & conditions very carefully to use cookies then click on ‘I accept’ button.
You can login into your account to proceed for online shopping.
We are taking responsibility to protect the user’s data by providing privacy policy so feel free while connecting with us.

3) Your orders
Order confirmation E-mail and text message will be sent on your registered mail address & mobile no. respectively.
Track your order which provides detail information of your order summery.
Track your package in ‘Your orders’ section where you can see whether your order is dispatched or not.
When your package is out of delivery you can see its arriving date & time.
You can contact and chat with the seller on given number for tracking information.

Note: If your package shows as delivered, but you haven’t received it, go to find a missing package that shows as delivered.
You can enjoy your home delivery and buy things again.
For Live plants there is no return order policy.

4) Payment Policy
Online payment and cash on delivery is accepted.
You can also use credit/debit ATM card.
Online payment can be done by Google pay, Phone pay, Paytm / net banking etc.
Coupon code / gift promo code is applicable as per decided policy which provides discounts on items.
For Live plants there is no return policy.

5) Shipping &Delivery
Guaranteed delivery 
Order will be delivered on eligible address only.
We offer guaranteed delivery on certain delivery speeds on placed orders.
Order will be dispatched within 5-7 days after its confirmation.
We have our delivery note on each product after confirmation of order.
Order confirmation E-mail and text message is generated on your registered E-mail address and phone number. This E-mail gives you information of your order summery.
Order summery includes order number., Product charges, and delivery charges.
Tracking of your order where you get to know about the dispatch date and arriving date of product.
No-contact delivery-To ensure your safety in this covid-19, the delivery agent will drop the package at your doorstep, then move back 2 meters while waiting for you to collect your package.

6) Returns and refunds
Agrishop –Order isreturnable if it is dispatched from the storage house. Replacement is available if your order is dispatched.
Eternalerashop- Plants are non returnable and nonreplaceable.

7) Emeraldera & Covid-19
We are following Covid-19 guidelines by providing no-contact delivery. The delivery agent will drop the package at your doorstep, then move back 2 meters while waiting for you to collect your package.
Our team is working for 24×7 hours to reach your order safely and securely. We are working with 50% staff to maintain less contact. We are vaccinating the staff and all employees working with our organization.

8) Cancel order
You can cancel your order that hasn’t entered in shipping process yet.
Go to your orders and select the order you want to cancel.
You can check whether order is cancelled or not in the canceled order section.
If your order is dispatched directly from Emeraldera’s shipping process,you have to accept the order and then you can return it.
You have to return Order within 5 days after arriving at delivered address
The product is accepted only if its standard form remains same. Payment will be refunded in customers account within 7 days after verifying the product.